No, you do not need to register a credit card to use the Free plan. When you successfully create and log in your account with Twelve Labs, you can start using the Free plan right away.

When you log in your account with Twelve Labs for the first time, you are automatically assigned a Free plan. You can upgrade to a Developer plan anytime by registering a credit card and selecting a Developer plan in the Dashboard interface. Twelve Labs does not automatically upgrade your plan to a Developer plan based on your usage.

Yes. We can fine-tune models based on your business requirements and domain specifics. Contact us to discuss options and pricing.

60,000 minutes is a soft limit for a Developer plan, which means you can exceed this limit without disruption in service. However, we highly recommend you to contact us to discuss your use case so that we can provide the best pricing and support if your use case exceeds this limit.

This infrastructure fee includes storing and maintaining your video embeddings to continue to enable downstream tasks such as search, classify, and video-to-text generation.

Index access is the maximum duration we keep your index data (indexing options, video indexing vectors) in our database. If you use the Free plan, for each index you create, we only keep such data for 90 days. After this period, all your index data would be cleared from our end. Once the indexed data is cleared, we cannot revert them back. If you want to continue to use the index (such as, for searching, classifying, uploading new videos, deleting videos…), we recommend you to upgrade to the Developer plan.

When you switch from Free to Developer plan, any remaining index that has not reached the 90 days limit will be automatically given unlimited access. That means you can continue to use such an index as long as you are in the Developer plan.

As part of the Free plan, we provide 600 minutes free of charge for you to try out Twelve Labs. It means you can upload up to 600 minutes of video to our Platform. This amount is accumulated, meaning even if you delete your indexes or videos that you uploaded, this amount does not decrease.

If you delete your account or one or multiple index(es) in your account, you are still responsible for paying your service fee (including indexing fee and infrastructure fee, if you are in Developer Plan) until your account or index(es) is deleted. This action takes effect immediately and it can not be reversed.

To switch to the Free plan, complete the following steps:

1.Go to the Dashboard page and log in using your credentials.

2.From the sidebar, select Billing. Then, select the Cancel Enrollment:

3.Follow the provided instructions.

4.When you've finished, select the Proceed button.
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Note the following about downgrading your plan:

- Your indexes expire 90 days from the date of their creation.

- The platform maintains the total duration of your indexed videos without resetting it.

If you upgrade from Free to Developer plan, the infrastructure fee is calculated starting from the day you upgrade to the end of that billing cycle (usually the end of a calendar month).  If you downgrade from Developer to Free plan, you still have to pay for infrastructure fee of the days within that billing cycle that you are still in the Developer plan.